Who are we?

We are D’Market Place and we aim to serve our clients as best as we may by being client-oriented.

D’Market Place is an e-commerce that operates as a wholesaler and retailer, trying to ensure that we are there for you in as many ways as possible, as quickly as possible.

Our goal is to make online shopping easier for you so that you don’t always have to push around a shopping cart in order to fill it up. We want to ensure that our clients pay cheaper prices on goods that are delivered to you in the shortest time. Why pay more and wait long when you can pay less and barely wait for it?

We may not meet all your demands now, but it’s what we strive to achieve in the future.

D’Market Place, “Your Digital Market Where You Can Shop By The Click Of A Button.”

[Last Updated: 2025-06-01]

1. Product Safety

At D’ Market Place, we are committed to offering products that meet high safety and quality standards. We carefully select our suppliers and manufacturers based on their ability to provide safe, compliant, and reliable goods. This includes:

• Ensuring all electrical and lighting products comply with applicable South African regulations such as NRCS and SABS standards.
• Verifying safety data or manufacturer declarations where appropriate, especially for products like tools and electrical items.
• Ensuring that our stationery, paper, and office supplies—including items used by children—are safe, non-toxic, and clearly described.
• Providing transparent product details and highlighting any known hazards or usage instructions to enable informed and responsible purchasing decisions.

We expect our suppliers to uphold similar safety values, and we may request documentation to confirm product compliance.

2. Data Protection and Online Safety

We take customer safety and data privacy seriously. Our platform uses industry-standard security measures to protect your personal information, including encryption and secure data storage protocols.

We are fully compliant with the Protection of Personal Information Act (POPIA), and any data collected is used lawfully, responsibly, and transparently. For more information, please refer to our ‘Privacy Policy’ above.

3. Liability and Accountability

We recognise our legal and ethical responsibility to resolve product-related issues or concerns efficiently and fairly. In line with the Consumer Protection Act (CPA):

• If a product is defective, unsafe, or fails to meet quality standards, you may be entitled to a refund, replacement, or repair within six months of delivery.
• Our responsibility may extend to liaising with the relevant supplier or manufacturer where applicable.
• We aim to resolve all concerns in a timely, professional, and respectful manner, always prioritising your satisfaction.

Please note: Liability may be limited in cases where damage arises from misuse, negligence, unauthorised modification, or failure to follow usage instructions.

4. Customer Rights and Responsibilities

We believe that customer empowerment begins with access to the right information. As part of our “Way of Rights” approach:

• Customers have the right to safe, quality-assured goods and clear product information, as per South African law.
• We encourage all customers to:
  • Review product safety warnings and instructions
  • Use products as intended and as described
  • Report any potential hazards or product concerns
  • Understand warranty terms before completing a purchase

Your active involvement helps create a safer and more informed shopping experience for everyone.

5. Ongoing Improvement and Accountability

We are committed to constantly improving our policies and practices to reflect:

• Changes in South African legislation (such as the CPA, POPIA, or industry-specific guidelines)
• Customer feedback and market expectations
• Advancements in e-commerce and product safety standards

Our internal review process ensures that our safety and liability policies remain current, fair, and enforceable.

6. Reporting Concerns or Product Issues

If you experience any issues, safety concerns, or have feedback, we encourage you to contact our support team directly. We are here to help, and your feedback helps us grow.

📩 Email: info@dmarketplace.co.za

Our team will respond promptly and work with you to ensure a fair and timely resolution.

7. Conclusion

At D’ Market Place, our “Way of Rights” embodies our dedication to your safety, rights, and satisfaction. From product quality to data protection, we aim to uphold transparency, responsibility, and trust throughout your journey with us.

Thank you for choosing D’ Market Place. Together, we promote safety, fairness, and a better shopping experience.

[Last Updated: 2025-06-01]

At D’ Market Place, we are committed to ensuring that your shopping experience is reliable, transparent, and compliant with the laws of South Africa. The following policy outlines our approach to delivery, warranty, exchanges, and refunds, with a strong emphasis on the rights of our customers as defined in the Consumer Protection Act (CPA), No. 68 of 2008, and the Electronic Communications and Transactions Act (ECTA), No. 25 of 2002.

1. Delivery Policy

Delivery Partner & Timeframes
We partner with FastWay Couriers for secure and efficient nationwide delivery.

• Standard Delivery Timeframe:1–5 business days (Monday to Friday)
• Processing Time: Orders are typically dispatched within 1–2 business days of payment confirmation.

Delivery Fees

• A standard delivery fee applies to all orders under R500.
• Free delivery applies to orders with a cart value of R500 or more at checkout.
• From time to time, promotional discounts on delivery may be offered. These will be communicated via our official channels.

Delivery Conditions

• Deliveries are made to physical addresses only.
• It is the customer’s responsibility to provide accurate and complete delivery information. We cannot be held liable for delays or non-delivery due to incorrect addresses.
• Ownership and risk transfer to the customer occurs upon successful delivery to the specified address. If delivery fails due to incorrect address information, we will assist in resolving it with the courier, but are not liable for additional costs.
• If your order is delayed, lost, or undeliverable, please contact us promptly and we will liaise with the courier service to resolve the issue.

2. Exchanges and Returns

2.1 Incorrect or Mismatched Products
If you receive a product that is incorrect or not as described:

• Notify us within 2 days of receiving the order.
• We will arrange a return collection and provide the correct item or issue an exchange.
• Product must be unused and in original packaging.

2.2 Damaged Goods
If your product is delivered damaged:

• Report it within 1 day of receiving the item.
• Provide photographic evidence of the packaging and damage.

You may choose between:

• A replacement
• A refund (full or partial depending on severity and product type)
• A discount voucher (optional alternative)

We will evaluate each claim in good faith and in line with our commitment to quality and fairness.

2.3 Defective Products (CPA Section 56 Compliance)
If a product fails due to a defect within 6 months of delivery, you are entitled to:

• A full refund, replacement, or repair
• Notify us via email with details and any relevant images

If the defect is caused by misuse, negligence, or unauthorized alterations, this right may not apply.

If the identical item is not available, we may offer a similar item, store credit, or a refund at our discretion.

3. Warranty Policy

In line with the Consumer Protection Act, we provide a minimum 6-month warranty against manufacturing defects for most non-consumable products, effective from the date of purchase. Please retain your invoice as proof of purchase.

Consumable items excluded from warranty coverage include (but are not limited to):

• Pens (ballpoint, gel, marker, etc.)
• Highlighters and permanent markers
• Glue sticks and liquid adhesives
• Correction fluid and tape
• Pritt and similar glue products
• Whiteboard markers
• Erasers and sharpeners
• Notebooks, examination pads, and paper (unless defective on delivery)
• Stickers, labels, and post-it notes

These consumables are not covered under warranty due to their nature (e.g. ink drying out, wear from normal use). However, if a consumable is found defective upon delivery, please notify us within 1 day and we will evaluate the issue in accordance with CPA guidelines.

Warranty coverage excludes misuse, incorrect installation, or physical damage. For clarity on a specific product’s warranty status, please contact our team.

4. Refund Policy

In line with the Consumer Protection Act, you may request a refund under the following conditions:

• The item is defective within 6 months of purchase.
• The incorrect product was delivered.
• The item was received damaged and cannot be replaced.

Refunds will be processed via the original payment method. No cash refunds are offered.

We do not offer refunds for:

• Consumable stationery products (e.g. pens, glues, ink, etc.) unless found to be defective upon delivery
• Change of mind
• Accidental orders
• Items damaged due to negligence or improper use

5. Customer Responsibilities

We encourage all customers to:

• Inspect items upon delivery
• Keep proof of purchase (invoice)
• Read and follow product usage guidelines and installation instructions

By placing an order, you accept responsibility for the accuracy of your delivery details and acknowledge our exchange and warranty terms.

6. Submitting an Enquiry or Claim

To initiate a return, warranty claim, or submit a query:

• Email: info@dmarketplace.co.za

Include your Order ID, description of the issue, and clear images where applicable. Our team will guide you through the process and respond within 24–48 business hours.

Conclusion

At D’ Market Place, we strive to exceed your expectations through quality service and legal integrity. This policy ensures your rights are protected and our responsibilities are fulfilled under South African consumer law. Thank you for shopping with us.

[Last Updated: 30-May-2025]

Welcome to D’ Market Place. We are proud to offer wholesale opportunities to businesses and individuals looking to purchase our products in bulk. This policy outlines the terms and conditions associated with wholesale transactions.

1. Eligibility

To qualify for wholesale pricing, a minimum purchase quantity is generally required per product. However, regular wholesale clients may not be required to meet the bulk quantity threshold on every order.
Discounted prices are offered based on:

• The quantity of items purchased
• The client’s purchase history
• Ongoing promotions or special pricing at the time of order

2. Pricing and Payment

• Discounted pricing varies by product and quantity, or may be influenced by running promotions at the time of the request.
• A deposit may or may not be required to confirm a wholesale order, depending on the nature of the order and client history.
• The balance is due on delivery, as this ensures you can verify your order before final payment.
• Credit terms (30 days) may be available to eligible clients, depending on:
  • Business verification and/or credit profile
  • Duration of the client’s relationship with D’ Market Place
  • Value and frequency of previous orders

All credit approvals are discretionary and evaluated case-by-case.

For EFTs orders will only be processed once proof of payment has been received and the funds reflect in our account.

3. How to Order

Wholesale orders can be placed via:

• The form available on our dmarketplace.co.za/shop/ page
• Emailing our sales team at: wholesale@dmarketplace.co.za

We’ll confirm stock availability and provide a quotation along with an estimated delivery timeframe. Lead times depend on:

• Product type
• Order size
• Current stock levels

We may suggest suitable product substitutions in the event of stock shortages, which will only be processed with your approval.

4. Shipping and Delivery

• Shipping costs are based on order volume, weight, and destination.
• Free delivery may apply to larger orders, depending on your location and invoice total.
• Express delivery is available for urgent orders and will incur additional charges.
• Delivery timelines will be confirmed upon order approval and may vary based on third-party courier schedules.

5. Returns and Exchanges

• Wholesale orders are final and are not eligible for return or exchange unless:
  • The product is defective
  • An incorrect item was supplied
• Any issues must be reported within 7 days of receiving the goods, along with supporting documentation (e.g., photographs).
• We will assess the matter and, where appropriate, offer:
  • A replacement,
  • A credit, or
  • A refund, depending on the specific situation

All returns and remedies will follow the provisions of the Consumer Protection Act (CPA), No. 68 of 2008.

6. Confidentiality & Customised Pricing

All wholesale pricing, discounts, credit terms, and correspondence are:

• Strictly confidential
• Tailored to the specific client and order

It is prohibited to share pricing, discount structures, payment terms, or delivery arrangements with third parties. Discounts offered to one customer may not apply to others, even for similar orders.

7. Policy Modifications

We reserve the right to update or revise this Wholesale Policy at any time.

• Any changes will be communicated to wholesale clients via email.
• The updated version will take immediate effect upon being published on our website.
• Existing confirmed orders will not be affected by policy changes, unless modifications are made to those orders thereafter.

8. Contact Us

For wholesale enquiries or to apply for a wholesale account:
📧 wholesale@dmarketplace.co.za

We look forward to assisting you and building a long-term partnership through reliable service and competitive pricing.