You have the option to utilize the portal located within the ‘Track My Order’ section under the ‘My Account’ tab to modify or cancel your order. Alternatively, you may reach out to us directly or contact your designated courier person using the information available under the ‘My Orders’ section.

Yes. You have the flexibility to update your delivery address in case of any errors or if you won’t be available at the originally selected address. Simply access the link provided in your portal under ‘Track My Order’ to locate the option for changing your address. This service is provided at no additional cost, unless the distance from your initial address to the new one is significantly greater, in which case additional charges may apply. Alternatively, you can reach out to us directly with the full details of your order and we’ll be happy to assist you in changing the address.

You will receive an email notification from our courier team once your parcel is en route for delivery. Additionally, the driver will call you to inform you of the delivery and provide an estimated time of arrival. If you are unavailable to collect your parcel, the delivery will be rescheduled for the next day. If you are still unavailable, you will need to contact our team at info@dmarketplace.co.za.